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Version 05 of May 2021
The company San Patrick, S.L.U. (hereinafter “San Patrick”), incorporated in accordance with Spanish law, with offices at Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) holder of Tax Identification Code number B-63523609 and owner of the website http://www.sanpatrick.com (hereinafter the “Website”). Hence San Patrick is the controller of the Website.
San Patrick is part of the international corporate group Pronovias, which includes all those companies affiliated under its various brands, among others: “White One", "Pronovias", "St. Patrick" and "La Sposa", companies that you can consult at any time at [see link].
Accessing the Website, using any channel of communications with us, or visiting a store, are some of the ways to acquire the status of User or Customer (hereinafter the “Customer”).
Each time we gather data from our Customers by any of the above channels a Customer account is created. This account covers all services of Pronovias and contains all information concerning the interaction of Pronovias with our customers. The creation of an account does not apply when the information has been gathered via social media or our website Real Brides photographs and wedding information.
Our website also provides spaces for requesting information on our business partners, and the possibility of job seekers entering staff selection processes both for offices and stores.
For these reasons we set out below the type of information we may gather at different times:
We collect, store and process all personal information and contact details that you provide to us when you register on the Website, when you visit a store or when you contact San Patrick for any reason (from making an appointment or signing up for an event to making a complaint or contacting customer service).
The personal and contact details that we collect are those that the Website requests at any time in its registration forms or user profile, etc., such as, for example, full name, address, shipping address, contact telephone numbers, e-mail, wedding/event date, etc., or those that San Patrick may request in order to attend to and process any consultation or request that you make to us.
We gather, store and process information on the devices from which you access the Website (e.g. whether it is a mobile telephone or a pc, the operating system of the device you use to access the Website, your IP address, etc.) and on the Internet browser you use for this.
We also gather, store and process information on the use you make of the Website such as, for example, how you have reached the Website, which levels or sections of the Website you visit, what processes you have initiated and in what phase you have abandoned them, which websites you browse when you leave the Website, etc.
Generally, we obtain this information by using Cookies, and its being processed will depend on whether you have accepted these. Further information is available in the Cookies Policy
For us it is very important to know our Customers as it is in this way we can improve offering you products and services increasingly in line with your needs and preferences, improve our services and update or alter the Website. You will find further information on the profiles we prepare, based on all of this information, in the following section.
For this, and to process and handle any request or interaction you have with San Patrick, we gather, store and process all information on your likes and preferences you provide on interacting with us. For example we will keep relevant information in telephone contacts, on using the Website, on booking an appointment, filling in the registration form in the Website, your adding our products to “My favorites”, taking part in surveys in the website or satisfaction surveys, choosing a language of preference, using customer service or chat online, and any data you voluntarily provide on visiting any store and which you agree to being processed for the purposes indicated at the time.
As a general rule, any fields to be filled in the data collection forms contained on the Website; answering the questions asked in the surveys or user profile, or any fields to be filled in the data collection forms included on the Website are voluntary. However, in certain cases there may be mandatory data (such as an address if you make a purchase, or an email if you agree to receive commercial communications by this means), in which case we will inform you accordingly. The fields included in the forms and marked with an asterisk (*) are absolutely necessary to attend your request, or to create your Client account, the inclusion of the other data being voluntary.
We also collect information that you disclose and/or provide to us when you interact with San Patrick offline, for example, through customer service or when you visit any of our stores, contact us through customer service or send us electronic or postal communications. San Patrick may also treat the information you post or provide to us when interacting on those platforms, forums, social networks, applications or websites to which San Patrick is present (hereinafter referred to as "Forums and Social Networks"). In this regard, we inform you that, without prejudice to the respective policies and conditions of use and registration of these forums and social networks, by accepting to interact with San Patrick through these channels, you authorize us to treat the information you publish and / or provide with the compatible purposes indicated in each case, such as managing a complaint, as well as processing any query or request made.
Likewise in cases in which it is possible for the Customer to register or access the Website by way of a user account in a Forum or Social network, by using this option you authorise San Patrick to gather and process information accessible in the user account of the Forum or Social network. These options are already configured by the Forums and Social Networks themselves and are offered as a service both to their users and to third parties to facilitate registration or access without the user having to enter his or her data or credentials. The data is transferred from the Forum or Social Network for the purposes referred to at the time and in accordance with the rules applicable in the Forum or Social Network, and respecting at all times the configuration the user has determined in them. We will keep you duly informed of the information we gather from Forums and Social Networks at the time of the request for data.
In some cases we may need to know your location when you use the Website, for example to book an appointment for you at your nearest store. Where San Patrick wishes to know your location we will ask for your consent in advance, particularly if you have not activated the tracking function in the device from which you access the Website.
Contact, payment and billing information.
In the event that you contract the appointment service in a country where San Patrick does not offer this service free of charge, San Patrick may collect and process information and personal data related to the payment method you choose, bank details, contact details, billing details, etc.
We have created a page on our website where our customers can upload photographs from their wedding and tell us the story behind their relationship and wedding by completing a number of fields and Pronovias may then choose to publish the photographs and information you provide us with. None of these fields are mandatory and no customers is in any way obliged to provide us with this information. Should you wish to, we will ask for your consent to process the data you have provided us with. If you provide us with any personal data that is related to someone else, we ask that you request permission and seek consent from them first. For example, your partner’s name or wedding photographer’s name. You can find the terms and conditions for this promotion here. Should there be other people in your image, we require that you ask them for consent in line with this policy and those terms before agreeing to our request. Please refer to section 7 below for more information on this.
You may withdraw your consent to the publication of your picture and processing of your information on your wedding at any time simply by sending an email to the firstname.lastname@example.org email address, or by postal mail addressed to PRONOVIAS, Calle Om, 16, Polígono Industrial Mas Mateu, s/n, 08820 El Prat de Llobregat (Barcelona), attaching in either case a copy of your personal identity documentation or passport and indicating "Ref. Data Protection" as reference on the envelope (in case of opting for postal mail) or in the subject line (if you opt for email), stating that you wish to revoke your consent to the publication of your picture and processing of your information on your wedding.
As stated above, at San Patrick we prepare profiles of the Customers who interact with us, creating a user or customer account containing all of the information gathered using the various data gathering channels both physical and online. The profile may be complete or incomplete depending on the type of interaction. We prepare these profiles on the basis of our legitimate business interests, which include knowing our customers and improving our services on the basis of their preferences and needs.
We set out below the various profile options depending on your relationship with us and any options you have selected:
At San Patrick we will process the data you supply us with in order to send you commercial mailings where we have obtained your prior consent for this. If you give your consent we will send you information, advertising, surveys, invitations to events or promotions concerning products or services relating to the activity of San Patrick. At the moment of data being gathered you may as a Customer decide whether or not you wish to receive this type of mailing from us, and you may always withdraw your consent at any time.
If you agree to us sending you commercial mailings electronically (email, SMS, instant messaging or social networks among others), you must bear in mind that all mailings sent by San Patrick may be adapted and personalised according to your interests, either on the basis of the products and services you have ordered or for example any data we can deduce or obtain from your browsing habits, interest in particular content or reaction to our mailings, as explained in the section above “Preparation of Profiles”.
This personalisation is partially automated in the sense that San Patrick determines the parameters of the personalisation but it is the technological platform which generates the Customer profile. As a general rule we do not send general mailings not segmented by way of this process as we think it is in the interests of both San Patrick and our Customers to send and receive information which is relevant, and because not segmenting would not alter the number of mailings received, only their content. In this regard if you do not wish to be segmented for advertising purposes we would ask you not to subscribe to San Patrick mailings or the Newsletter.
All newsletters and commercial mailings will be sent by SAN PATRICK, S.L.U., including on behalf of other companies of the PRONOVIAS Group, as the company in charge of the Group's advertising and communications.
The commercial mailings sent electronically referred to above may be sent by the following channels:
If we have the relevant information (email, mobile telephone number, etc.) we can send you commercial mailings by these means. As a general rule the channel of communication will be just email, wherever possible, although some messages may be sent by another of the means indicated (e.g. the sending of reminders, events or surveys).
Some third party platforms (i.e. websites, communities or applications, for example) allow other advertisers, such as San Patrick, to use the platforms to advertise directly to San Patrick customers who also have a user account in the platform.
For this the platform may require the advertiser (San Patrick) to prove the identity of its Customers, providing basic identification data such as for example an email address or a telephone number in an encrypted form protected by way of tools provided by the platform itself.
Once the identity of the Customer and the existence of a user account in the platform have been established San Patrick can create what is commonly known as a “personalised public” with those customers who have agreed to receive advertising in the platform, with San Patrick advertising appearing directly in the user profile.
For example in social networks this type of activity can be found in Facebook (Custom Audience), Twitter (Personalised audiences) or Google (Customer Match).
The purpose of this activity is essentially one of advertising and hence your data is only used if you have agreed to receive our mailings.
These third party platforms may also allow advertisers such as Pronovias to use their tools to identify users who, within their platform, have a “similar profile” to Pronovias customers.
The procedure for identifying and proving the identity of customers is the same as above.
For example in social networks this type of activity can be found in Facebook (Lookalike Audience), Twitter (Personalised audiences) or in Google (Similar Audiences).
In this case, as the data is not used directly for advertising to our Customers, being aimed at persons who are not customers but have a profile similar to our customers, we will use the basic data of all of our Customers (and not just those who have agreed to receive advertising) to identify potential customers in the platform. In this way the advertising will be sent only to those potential customers who have given their consent to the platform in question for the sending of advertising. This processing is carried out on the basis of our legitimate interest in expanding our customer base, but you may object to your data being processed for these purposes at any time.
As stated above these services only ask for basic identification data, i.e. we do not supply all of your personal data, or any preferences we are aware of, we merely provide an email account or telephone number which is shared in encrypted form and protected by tools provided by the platforms themselves, sufficient for the social network to identify you in its database.
Secure communication techniques are also used, including the encryption of data before uploading it, to ensure the confidentiality and security of the information.
Finally we do not obtain data about you directly from these third party platforms, i.e. we may obtain anonymous and statistical information but never precise information on your interests or whether you have seen a particular advertisement, unless you interact with us or the particular advertisement.
If you do not wish us to use your data for advertising purposes in third party platforms you may contact us at the email and postal addresses given below. If we are already using it in these platforms we will erase it in the following update of the data supplied.
You may withdraw your consent to the sending of electronic commercial mailings at any time simply by following the instructions given at the foot of all electronic mailings sent by Pronovias or by sending an email to the address email@example.com or writing to Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) enclosing in both cases a copy of your identity document or passport and indicating “Ref. Data protection” on the envelope (if you are using post) or in the reference field (if you are using email) and stating that you wish to withdraw your consent to the sending of electronic commercial mailings.
Your data will not be assigned, sold, hired out or in any other way made available to any third party, except for service providers of San Patrick who provide certain services for us (for example the sending of the newsletter, marketing or customer service suppliers, data and database storage or handling, transport or logistics suppliers, Forums or Social Networks in which we advertise, etc.), but not for their own purposes. Our stores may also access the data but not use it without our consent or without following the instructions given by Pronovias.
Notwithstanding this, San Patrick informs you that if you acquire our products or order certain services by way of the Website (such as, for example, booking an appointment) it may be necessary to communicate all or part of your personal data to third parties in order to process the purchase or service, for example:
Notably, your details may be communicated or transferred to those stores with which you may be interested in maintaining any relationship (for example, attending events or arranging an appointment), and which may be managed by companies other than those of the Pronovias Group (see link), for example, in the case of franchises or wholesalers, which are managed by third parties. In any case you will have the basic information of these third parties in the form. These third parties will only process your details in order to manage your consultation, attendance at the event or management of your appointment, although they may request your consent for additional processing.
In accordance with current regulations San Patrick will only send the personal data of Customers which is strictly necessary, and the third parties receiving the same may only process your personal data to process the purchase of the product or service in question unless we expressly inform you of any additional processing.
Outside the cases specified above, San Patrick will not disclose, transfer, sell or rent personal information that you provide to us through the Website to third parties, except when disclosure is required by law, by court order, or by a competent authority, as well as when we must communicate the data essential for the logical reason of providing the service or is expressly requested by obtaining your prior express consent for communication to third parties.
As a general rule we process the data for the time necessary for the maintenance of the appropriate commercial relation.
For example your Customer Account will be preserved for a period of 5 years from your last interaction in Pronovias or Pronovias Online, which includes use of our website, reading our electronic communications or visiting any of our stores. Any data we collect from you in connection with our Real Brides project, either through our website, social media and/or Photoslurp project or via Photoslurp, will be kept for a period of 5 years from the day of collection, unless you choose to withdraw your consent or unless we are otherwise required to keep it due to local legislation, to comply with any judicial orders or requests from authorities, or for the purposes of defending any legal claims.
If you have subscribed to our commercial mailings your personal data will be preserved until you cancel the subscription or you expressly request that your data not be used in third party platforms (being eliminated from the same), or we decide or ascertain by any means available in the technology of the time that our mailings do not interest you, for example because you do not browse the website or you do not open our emails.
We will inform you of the preservation time of your data in the various forms in which personal data is requested, without prejudice to your data being preserved for a longer period duly anonymised for statistical or market research purposes, wherever possible or blocked to comply with legal obligations (for example the Consumer Protection Act and commercial or tax regulations may oblige us to preserve certain data for a specific period of time).
On sending your data to San Patrick by any medium (by email, telephone, instant messaging applications, Forums and Social Networks or by way of any of the data gathering channels available in the Website), you undertake to San Patrick that the data you are supplying corresponds to your true identity and that the said data is updated, truthful, accurate and complete at the time at which you supply it. You are solely responsible for the truthfulness, accuracy and completeness of the personal data you supply and hence you must inform San Patrick as quickly as possible of any change or alteration of any personal data you have provided us with. Remember also that personal data is the property of each person, and it is thus totally prohibited to supply to San Patrick any third party data or information without their prior consent (for example, if you give the address of a relative as the address for the delivery of an order you must tell them you are passing their data to San Patrick, and that they can access this Policy in our website).
As a Customer you will be solely liable for any direct or indirect damage or loss caused to San Patrick and/or third parties as a result of breach on your part of the obligation to provide truthful, accurate, complete and updated information corresponding to your true identity.
If you register on the Website remember your password is secret, personal and non-transferable and that you as the Customer are solely responsible for maintaining its confidentiality and secrecy. For this reason San Patrick recommends you pay particular attention when entering your personal data, especially bank data, and that you do not share your registration code or password with third parties. Any damage or loss caused directly or indirectly to San Patrick or to third parties under your password and registration code will be solely your responsibility.
As a User you have the right to access your information, to rectify it if the details are incorrect, to opt out of the processing of your details, to delete them, to limit the processing or to transfer your details. You may also withdraw any consent given at any time. Please note that if at the time of exercising any right this could prevent the provision of any outstanding service, such as sending the product to your home if you request that we delete your data.
To exercise your rights of access, correction, erasure, restriction or portability in relation to any data you have supplied to any company of the Pronovias Group [see link] you just have to contact San Patrick, which will centralise handling of the rights exercised in relation to the processing of your data, either by email at firstname.lastname@example.org or by writing to Polígono Industrial Mas Mateu, s/n., 08820 El Prat de Llobregat (Barcelona) enclosing in both cases a copy of your identity card or passport and indicating “Ref. Data protection” as a reference on the envelope (if you use post) or the reference field (if you use email) and clearly explaining the right you wish to exercise and the data necessary for such exercise.
The Website contains the appropriate safeguards and uses technology based on the industry standards to improve the security, integrity, confidentiality, availability, exhaustiveness, accuracy and protection of the personal data it has compiled, and has taken reasonable precautions to protect this information from possible loss or misuse. The rules on data protection and security of San Patrick are reviewed on a regular basis and improved where necessary, with reasonable measures being adopted to ensure that only authorised persons are able to access the information you supply.
Despite this, although at San Patrick we make an effort and use all means at our disposal to ensure the security, confidentiality, availability, inviolability and integrity of your data, San Patrick is not able absolutely to guarantee technical security as a medium like the Internet is not impregnable and malicious actions on the part of third parties may occur which are beyond the control of San Patrick.
In no case and under no circumstances will San Patrick be liable for damages or losses derived from causes not attributable to San Patrick such as, by way of example and in no way limited to, viruses, harmful components, malfunctioning of the browser, computer intrusions or attacks by third parties.
At San Patrick we make available to you all information on the cookies we use in the Website in our Cookies Policy.
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